Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer!
Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale, and then resold to their clients at a markup. This portal allows PHI to sell trade furniture and décor on our website to anyone, not just clients!
SideDoor is our partner that secures and fulfills your order. Their team that handles logistics and customer service are amazing! Not only do we partner with them for our shop, but we also use them exclusively to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, contact SideDoor customer service.
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
Furniture will be delivered 'To Your Door'. If you order something heavy, make sure you arrange for someone else (or multiple people) to be home when it is delivered to help you bring the item(s) inside, remove the packaging, and place the piece(s). If you require 'White Glove' delivery please reach out to us with your order number and we can arrange this service for you at an extra charge.
Yes! Please email us at email@example.com and we will get the size or finish you need added. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we can get it added with a lead time.
Prices are never above the internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at firstname.lastname@example.org, and we will price match! When you shop PHI Home via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. Thank you!