Questions
Our shop is a portal for to-the-trade pieces, shipped directly to you from the manufacturer!
Typically to-the-trade pieces are purchased exclusively by trade professionals (i.e. interior designers) at wholesale, and then resold to their clients at a markup. We are thrilled to offer trade furniture and décor on our website to anyone, not just clients!
what's different about the phi home shop?
1
SideDoor is our partner that secures and fulfills your order, and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also exclusively use SideDoor to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
WHO IS SIDE DOOR?
2
We are not able to take returns, cancellations, or exchanges, as trade-only items are shipped directly from the manufacturer. All sales are final unless product(s) is damaged in transit. Upon request, we are happy to provide tear sheets, additional high resolution images, and upholstery samples to give you 100% confidence in your purchase! Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service and copy PHI Home within 48 hours. The SideDoor team will arrange for a repair, or for the manufacturer to send a new piece(s).
what is your return / cancellation policy?
3
You will receive e-mail communication from SideDoor regarding the progress of your order, when pieces ship, and tracking information. Most furniture is handled via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
how will i know when my item(s) ship?
4
Threshold delivery is included in our pricing! Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep.
Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend upgrading to White Glove service for any large furniture items.
WHAT ARE THE DELIVERY OPTIONS?
5
Yes! Please email us at info@peggyhaddadinteriors.com and we will get the size or finish you need added. Orders can be placed for backordered items, so if you see something you love from one of our projects that is not in the shop, send us an email and we can get it added with a lead time. We are also happy to provide additional photos and information, as well as upholstery samples, for any piece upon request!
ARE OTHER SIZES, FINISHES, COLORS, ETC. AVAILABLE?
6
Prices are never above any applicable internet minimum advertised price 'IMAP' (set by the manufacturer). Coupon code PEGGYSAYSMIX will give you our discounted pricing off IMAP (use this code at checkout)! If you still find a lower price at another online retailer, send us an email at info@peggyhaddadinteriors.com, and we will happily price match! Keep in mind PHI Home prices include threshold shipping, while other retailers add shipping and handling at checkout. When you shop PHI Home via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. Thank you!
do you price match?
7
"We have ordered several pieces through PHI Home via SideDoor and have been very happy with the process and quality of pieces received.
Everything we received was just as described and pictured. The ordering process was very simple. We were also able to get estimated shipment dates. We are very happy with the quality of each item and have no hesitation of using PHI Home in the future."
KIM M.
"Shopping with PHI Home and SideDoor has been a great experience. The pieces we ordered are high quality and fit perfectly with Peggy’s design.
PHI was also very communicative and prompt in checking on our orders, when there were delays due to covid. Highly recommend!"
CHRISTINE W.
"PHI Home via SideDoor has provided amazing customer service for all of our purchases. We had a rug that arrived with a stain. PHI had a new rug sent, provided me with the appropriate packaging and scheduled for the damaged rug to be picked up.
We have purchased several other items through PHI Home via SideDoor with great quality and service. I would highly recommend PHI Home to others!"
MELISSA F.
"While I had never heard of SideDoor prior to working with Peggy, I have to say that I only continue to be impressed with their service! All of our furniture arrived as expected and in impeccable condition, and we were so happy with the white glove option. SideDoor even reached out proactively to give us an update when our delivery date changed. I’ve dealt with a lot of different furniture stores from various big name brands, and PHI Home via SideDoor is far and away the best!"
Jamie b.
"I had a great experience working virtually with Peggy! The furniture and lighting were easy to order and were the correct size and dimensions for my room. All of the PHI Home furniture was on par with Restoration Hardware and other quality furniture stores. I did have something arrive broken and SideDoor refunded me immediately. Shipping delays were on par with things I had ordered elsewhere and I got timely responses to updates and inquiries regarding shipping times."
LINDSAY W.
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