Questions

Virtual design is for those who need help with an overall vision and sourcing, but can execute the project themselves (purchasing and installation). PHI charges a fixed fee to do all the shopping for you, and you decide what you want to invest in on your timeline. It's easy, fun, personalized to your style and budget, and all done via e-mail/phone! 

WHAT IS VIRTUAL INTERIOR DECORATING OR 'E-DESIGN'?

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The process usually takes 2-4 weeks per room (once a spot is available) and includes:
- Inquire / Join Waiting List and start a Pinterest board!
- Submit Payment, Measurements, & Online Surveys
- Phone Consultation (optional)
- Design Board Review & Feedback (2 revisions are complimentary)
- Design Package Delivery (includes a floor plan/furniture layout, shopping list, final design boards, and install guides)

WHAT IS THE PROCESS AND TIMELINE?

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PHI charges a fixed fee per room. Costs vary depending on the type of room (i.e. kitchen vs. living room) and the extent of design (décor only vs. full room). The prices range from $500 - $1,375 per room. When you contact us about a project, we will send the full price list to you!

WHAT IS YOUR PRICING STRUCTURE?

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In order to keep an affordable pricing structure for online designs, PHI does not do any purchasing for you. Interior designer discounts with most major retailers range from 10-25% off (regular priced items only). This level of discount is available to the public by signing up for emails, or by waiting for a sale. Trade items from PHI Home are never above the internet minimum advertised price, plus shipping and sales tax.

DO YOU HAVE DISCOUNTS WITH RETAILERS?

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No, Peggy will only communicate with you. Changing kitchen, laundry, or bath layouts is not included in the scope. If contracted for kitchen, bath, or laundry design assistance, PHI will provide suggestions for hard finishes, cabinetry, fixtures, flooring, and more, but recommends seeing all the selections in person at local showrooms or ordering samples. We also recommend that you consult with your contractor before ordering.

DO YOU WORK WITH CONTRACTORS, ARCHITECTS, OR BUILDERS?

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Typically shopping lists are a combination of both, depending on the budget.

If budget allows, trade items are sourced from the very best furniture manufactures, and clients purchase selected pieces through PHI. We are proud to offer our clients access to the highest quality trade furniture, that are largely not available via retail.

DO YOU SOURCE RETAIL OR TRADE?

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Great! Peggy enjoys figuring out ways to mix styles and keep the furniture items or décor you already have. Let's tie everything together and make your space complete.

WHAT IF I HAVE SOME PIECES I WANT TO KEEP/INCORPORATE?

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PHI understands purchasing a sofa online is not for everyone! If you request to see / sit-in furniture before purchasing, PHI will recommend pieces from retailers that have a local presence where you live.

CAN I SEE SOME OF THE ITEMS IN-PERSON BEFORE PURCHASING? 

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After the online room survey is completed and the client agreement is signed, no refunds are given for any reason. Peggy will make sure you love your final design! There are opportunities in the client experience to give feedback (see above 'process').

WHAT IS YOUR REFUND POLICY? WHAT IF I AM NOT IN LOVE WITH THE DESIGN?

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It is highly recommended that retail items be purchased as soon as possible. If a recommended retail piece sells out within two weeks of design delivery, PHI will find a new option(s) that fits the design. After two weeks, hourly charges will apply for any additional work on the project. Trade items are usually available on backorder, and can be purchased via the PHI Home Shop with a lead time.

WHAT IF SOMETHING SELLS OUT?

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